Return & Refund Policy

At [Your Store Name], customer satisfaction is important to us. Because many of our products are shipped directly from our suppliers, please read our policy carefully before placing an order.

Return Window

Returns are accepted for valid issues only and must be requested within 30 days of delivery.

To qualify for a return:

• Items must be unused and in original condition
• Products must be returned in original packaging
• Proof of purchase or order number is required
• Clear photos or videos showing the issue must be provided

Please contact us before sending any return. Unauthorized returns may not be accepted. Free returns are not guaranteed due to international shipping.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

Please include:

• Your order number
• Photos or videos of the item
• Photos of the packaging

If approved, we will offer:

• A replacement
• A partial refund
• A full refund
• Or store credit

depending on the situation.

Lost Packages

If your package is lost in transit, please contact us. We will work with the shipping carrier to investigate the issue.

Packages marked as “Delivered” by the carrier are generally considered successfully delivered. However, we will do our best to assist you.

Delayed Deliveries

Shipping times may vary due to customs, holidays, weather conditions, or carrier delays. We are not responsible for delays once the package has been shipped.

Estimated shipping times are not guaranteed.

Non-Returnable Items

The following items are not eligible for returns or refunds:

• Sale items
• Gift cards
• Personalized or custom-made products
• Digital products
• Used items
• Products damaged through misuse
• Certain hygiene or sensory products after use

Change of Mind Returns

Returns for change of mind are generally not accepted. In limited cases where approved:

• Customers are responsible for return shipping costs
• Shipping fees are non-refundable
• Items must be unused and unopened

Depending on the supplier location, return shipping may need to be sent to an international warehouse.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds are issued to the original payment method within 5–10 business days.

Shipping costs are non-refundable unless the issue was caused by our error.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, please contact us as quickly as possible before your order is processed.

Order Cancellations

Orders can be cancelled within 12 hours of purchase. After processing begins, cancellations may no longer be possible.

Contact

For any questions regarding returns, refunds, or shipping issues, please contact us at:

[Your Email Address]

[Your Store Name]